July 2019 / 3 posts found

What Is Online Reputation Management?

by SteveW
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What Is Online Reputation Management? Quick Important Update: Due to Covid-19, Google has disabled Google reviews and the ability to answer them. This started around March 23, 2020. Until Google lifts the action and allows reviews, I would recommend being very conservative in your actions on Google My Business. I will update as soon as this changes. And, Does It Matter to Your Business? A frequent question I get asked is, “What is online reputation management?” This is a great question. It’s also one that cannot be answered in a few words. Online Reputation Management is protecting your online presence […]
People Hate Us on Yelp

Does Yelp Even Matter?

by SteveW
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Does Yelp Even Matter? We have all seen the stickers at businesses. But, what is Yelp? And, more importantly, does Yelp matter to my business? I’m asked about Yelp at least once a week. When I first started paying attention to online reviews, Yelp intrigued me at first. This feeling of bliss around Yelp was  very short lived. It didn’t take me long to see that Yelp is pay to play, and Yelp is full of phony reviews. Business owners ask me if Yelp is necessary for their business’ success. Short answer, no. I tell every business owner that asks […]

How it All Started

by SteveW
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How It All Started The Origin Story Starting over at the age of 46. This seemed terrifying, and it was. My now ex-wife said she wanted a divorce. We had grown apart, and I agreed. We had spent almost 12 years building a building maintenance business to a workforce that was at one time 49 strong. At the time of the divorce, we had a workforce of 23 and it was still a very profitable business. I had suggested that she take the business so she could support our son without having to work an outside job. So, here I […]